The digital space means easy access to information about your business, and while you have complete control over much of it, from website content to ads, some is generated by others. Customer Reviews can have a significant impact on your brand image, and with the help of Google and Yelp, reviews being seen by a large audience, what people say actually matters these days.
When looking at reviews on yelp or other platforms, you may find some negative opinions, but what if the reason for it is simply wrong, a misunderstanding or problematic in other ways? This is where our Customer Satisfaction management solution can help. We can respond to local reviews on your behalf in a way that emphasizes the positives of your brand and helps alleviate the negative impression. Indeed, in many cases, thoughtful response can result in the user amending or even deleting the negative reviews completely.